New Zealand
Contact Centre Representative
Agency name:
SkyCity Jobs 
Industry:
Consulting
Career level:
Mid-level
Employment type:
Full time
Job location:
New Zealand, Brightwater
Salary offered
6 001 to 8 000 NZD
Requirements
Education:
Bachelor's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
A bit about the Contact Centre:
We pride ourselves in being called the home of entertainment. In Auckland alone we have over 20 restaurants and bars, two hotels, a Sky Tower, a convention centre, theatre, our world-class casino and of course all the support services that help run one of New Zealand's most vibrant companies.
Take on the task to help resolve all phone enquiries for SkyCity. People are always curious on what we have activating onsite. Guide them through our delicious F&B offerings, exciting promotions in the Casino, must do public events onsite on Federal Street plus so much more. Extend your passion through the tone of your voice in relaying and offering the best guidance and results in each conversation. Whoever the caller may be, pride yours to ensure our customers get the best journey.
This is is a fixed term role covering parental leave.
A bit about you
You will have superb communications skills and the right attitude to drive yourself through the role. With full training involved you will be keen to absorb a dictionary of knowledge of the business and in return be rewarded with an upper hand of each department. Indeed, we are in the City of Sails, so take this chance to test your sales skills in recommending the best journey for our customers.
Benefits
Meals
Company background
In our six casinos, three luxury hotels, 50+ restaurants and bars, convention and event centres and, in Auckland, purpose-built theatre and iconic Sky Tower, we employ over 6,500 people. Being such a large, diverse business means we have a huge range of jobs, employee benefits and career advancement opportunities for:
Chefs, from apprentice to executive level.
Waiters, bartenders, baristas, duty managers, bar managers and restaurant managers.
Table Games Dealers (Croupiers) and Gaming Machine Attendants.
Hotel staff from receptionists, night auditors and concierge to housekeeping, drivers and management.
Electricians, plumbers, HVAC engineers, maintenance and grounds attendants.
Warehousing and logistics staff.
Marketing, information technology, finance, human resources/recruitment, procurement, sales and communications professionals.
