New Zealand
SPECIALIST CLAIMS PRACTICE
Industry:
Other
Career level:
Mid-level
Employment type:
Full time
Job location:
NZ, Christchurch
Salary offered
6 001 to 8 000 NZD
Requirements
Education:
Specialist's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
Sometimes we don't see eye to eye with our customers, and when we don't, we need to make sure that we have done what we can for the customer…. That is where you come in!
If you are looking for work life balance, this is the role for you! We are on the lookout for someone to join our team in a part-time position for a 12 month fixed term contract. This position can be approximately 25 hours per week and you can chose to work a few days a week or split hours over the 5 days, whatever works for your situation!
As a Specialist in our Claims Practice team you will be there to provide specialist advice to the roles of Officer, Complaints Resolution and support to key stakeholders. You will also work closely with the Manager, Claims Practice & Customer Assurance to successfully develop and drive change initiatives to continue to raise the standard of Claims delivery.
Key Responsibilities
Collaborate with wider teams to ensure Best Practice process and benchmarks are delivered throughout the claims value chain.
Provide specialist support to the Officer, Complaints Resolution by reviewing complaints and checking against the Fair Insurance code.
Dealing with key stakeholders such as but not limited to the Financial Ombudsmen
Skills & Experience
In depth knowledge of claims processes, systems and customer experience
Demonstrable experience engaging at senior management level
Advanced capability in design, development and implementation of process
The ability to analyse the internal and external climate in order to identify risks and needs for future action
About Us
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
#Proud to be me - we value difference, not sameness
#Together - harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do
IAG New Zealand is proudly rainbow tick certified
IAG New Zealand are proud to have been awarded Women's Employer of the Year 2018, by the New Zealand Insurance Industry.
Let's Talk
Start your career journey with us and click 'Apply'!
At IAG, we are committed to equal opportunity employment. We don't just accept difference, we embrace and support it for the benefit of making our world a safer place.
Benefits
Medical insurance
Transportation
Company background
IAG is a general insurance company whose purpose is to help make your world a safer place, whether you are a customer, partner, employee, shareholder or part of the communities IAG serves across Australia, New Zealand and Asia.
Our businesses have helped people recover from natural disasters, accidents and loss since 1851. We employ more than 15,000 people in our operations in Australia, New Zealand, Thailand and Vietnam, providing insurance under many leading brands, including NRMA Insurance, CGU, SGIO, SGIC, Swann, WFI and Lumley Insurance (Australia); NZI, State, AMI and Lumley Insurance (New Zealand); Safety and NZI (Thailand); and AAA Assurance (Vietnam). We also have interests in general insurance joint ventures in Malaysia, India and China.
Last year, we insured $2,012 billion worth of assets on behalf of millions of customers, and we paid $736 million in claims.
Increasingly, we see our role extending beyond paying claims to increasing awareness of risk, and helping communities reduce and prevent risk. We believe it is our responsibility as an industry leader to use our influence and role as a major investor, purchaser and employer for the good of everyone.
For further information please visit www.iag.com.au.
