New Zealand
CUSTOMER SUPPORT SPECIALIST
Industry:
Charity & Voluntarism
Career level:
Mid-level
Employment type:
Full time
Job location:
New Zealand, Featherston
Salary offered
4 001 to 6 000 NZD
Requirements
Education:
Specialist's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
The Role
Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.
Responsibilities
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Accurately record issues and data into CRM / Vehicle Support System
Provide an exceptional experience to our customers on a daily basis
Requirements
Minimum 3 years of relevant work experience
Strong attention to detail and exceptional written and verbal communication skills are required
Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
An interest in technology, particularly Tesla products and agility at learning new products and features
A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy
Benefits
Medical insurance
Transportation
Company background
On 1 July, Ventia, one of the largest essential service providers in Australia and New Zealand, officially acquired Broadspectrum.
Operating under the Ventia brand, Broadspectrum and Ventia are coming together to create a new dynamic infrastructure services organisation. The business will provide a broader service offering for our clients, and will span the entire asset lifecycle, delivering essential services across the Australian and New Zealand markets. To learn more, visit Ventia today at www.ventia.com
