New Zealand
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Sales & Customer Service
Career level:
Mid-level
Employment type:
Full time
Job location:
New Zealand , Gisborne
Salary offered
6 001 to 8 000 NZD
Requirements
Education:
Specialist's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
In this diverse role you will:
Take responsibility and respond to all Customer enquiries / complaints
Act with the customer front of mind while working with our business policies and procedures to get the best possible outcomes
Be provided with the environment to problem solve and opportunity to contribute to continuous improvement, always looking for a way to do the same things better.
Some of the key things you'll possess to successfully perform this role include:
Be available to work Friday 2.30pm - 6.30pm and Saturday 8am - 12 noon
Extra hours may be available leading up to Christmas (could be up to 40!)
Excellent customer service skills, ideally with a background in admin, retail or hospitality
Basic administration/data entry skills
Confident interacting with people from all backgrounds via face to face, phone and email
At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:
Access to discounted health insurance plans for you and your family
Special rates on fantastic holiday home accommodation around New Zealand
Reduced banking service fees, rates and packages through our partners
Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
An Employee Assistance programme to support you when you need it
Your opportunity could start right here. We are processing applications right now, so submit your application today!
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz
All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.
Benefits
Medical insurance
Meals
Company background
History of New Zealand Post
New Zealand Post has a rich history stretching back 170 years. From the early 1830s when whalers, missionaries and traders had to rely on occasional passing ships, to the present as a successful commercial entity competing in local and global markets.
New Zealand Post Group
New Zealand Post Group consists of a range of businesses providing communication and business solutions. From the core mail business through to banking and digital solutions, New Zealand Post Group is a vibrant and evolving organisation.
Meet our board
The New Zealand Post Board of Directors is responsible for the overall direction objectives and strategies of the group.
Meet our Executive Leadership Team
Corporate intent & governance
Read our Statement of Corporate Intent and Statement of Corporate Governance.
Terms of business
New Zealand Post is required by law to meet specific performance standards. Read our terms of business including The Public Contract and Postal Users' Guide to find our standard terms and the postal legislation relating to our products and services.
Terms and conditions
Read our terms and conditions relating to our services for customers.
NZ Post Security Centre
We are committed to doing what we can to protect the security of your mail and keep you safe online.
Our commitment to safety and wellbeing
With a team of over 7,000 employees and contractors, many of whom operate in the public space on our roads, driveways and footpaths, safety and wellbeing is our number one business priority.
