New Zealand
CLAIMS OFFICER
Agency name:
ACC Jobs 
Industry:
Other
Career level:
Senior
Employment type:
Part time
Job location:
New Zealand, Kawakawa
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
Permanent opportunity
ACC has been improving the lives of New Zealanders since 1974. With ACC, you'll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.
Within the Lower Hutt Payments team our main responsibility is to process payments in a timely manner to ensure our customer's payments are processed as quickly and as smoothly as possible. We achieve all this by putting the customer first and this reflects the exciting time we're entering.
Your day to day responsibilities will include authorising and processing manual and electronic payments as well as managing customer enquires via email or over the phone. Other duties will include following up and assessing information, entering and updating invoices into the system as well as other administrative duties as required. A large part of this role is data entry, so you will be a bit of a whiz on the keyboard with an eagle eye for detail to ensure we get things right for our customer.
What we are looking for:
You will have a fantastic customer service ethic, you will need to be able to self-manage your workload, so time management and prioritising is something that comes as second nature to you.
You will also need to demonstrate the below skills and experience:
Strong communication skills (written and verbal)
Good computer literacy
Demonstrate good problem-solving skills
Great team player and willing to engage
ACC has a 40-hour working week within the business hours 8am to 6pm, Monday to Friday. The salary for this role will be $42,861. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $46,718.
This is a great team, we are a friendly, committed and hardworking. We support one another in creating the best experience for our customers and each other and are passionate about wanting to make the right decision at the right time, in the right way.
Working at ACC
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It's important to us that people bring their whole selves to work.
To support an inclusive workplace, we have:
Employee networks:
- Pride@ACC
- Ability@ACC
- Women's Network
- Cross-Cultural Network
ACC's Māori Strategy, Whāia te Tika
Development opportunities in te reo Māori me ngā tikanga
Advocates in the disability sector
Diversity and Inclusion Approach
Support Māori by partnering with iwi and other Māori entities.
Applications will run through to Thursday, 5 November 2020 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o'[email protected]
Benefits
Ticket home
Company background
What we do
We help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.
We touch the lives of a large number of New Zealanders. The health, rehabilitation and service providers who help people who are injured, the businesses, vehicle owners and workers who contribute to the Scheme, and any New Zealander or visitor to New Zealand who's injured in an accident.
Our role is to make sure that all these groups’ needs are met, and making sure our clients get the right care at the right time, while keeping levies fair and stable. The Accident Compensation Act 2001 sets out how we run.
