IRIS HEALTH SERVICES

About IRIS IRIS Health Services is an award-winning health insurance third-party administrator (TPA) providing medical benefit and claims administration services. We are regulated by the Insurance Authority of UAE, Dubai Health Authority and Department of Health, Abu Dhabi; and the Capital Markets Authority of Oman. IRIS also manages specialized insurance needs for reinsurers, regulators and self-insured companies: for example, we build and maintain provider networks, provide membership and customer care services in addition to claims processing. Since our 2014 launch, IRIS has grown exponentially: Today we serve more than 400,000 insured members and 40,000 clients in the UAE alone from our corporate headquarters in Dubai and network office in Abu Dhabi. We recently expanded into Oman and work with clients including leading insurance and reinsurance companies in East Asia, the Indian subcontinent and Europe. What sets us apart: For us at IRIS, every member and every client matters. For our risk carriers, we work hard to extend best practices in adjudication by integrating the latest technologies like AI and blockchain with experience and expertise. We help control insurance costs and protect from fraud, waste and abuse. We provide cost-effective solutions while delivering the best possible outcomes for those in their care. For our insured members, we drive ourselves to provide seamless, direct access to the best possible healthcare and services. We invest in technologies like mobile apps to help and guide our insured members with information at their fingertips. We also invest in their wellbeing with preventive initiatives and on-time advice and support. We achieve these goals through the strength of our team, by championing innovation, and by being invested in the health of our community. Our team is made up of more than 90 professionals who bring a wealth of experience and expertise and share our ‘You Matter’ ethos. These specialists provide an individual, optimal approach for each client and member, allowing us to manage our clients’ resources and our members’ health carefully and responsibly. Our 24-hour, multilingual call centre and in-house team of doctors, for example, are among those who help us deliver on these goals. Our innovation is most evident in two key areas: Our proprietary, cutting-edge software platform Ezyclaim and our purpose-built, customizable mobile app.